Legal Notice
Company information
The details below identify the company operating this store, in line with UK e-commerce disclosure requirements.
The details below identify the company operating this store, in line with UK e-commerce disclosure requirements.
Company details
Company name: NOVO STORES GROUP LIMITED
Trading name: Softstead
Legal form: Body Corporate (Hong Kong)
Business Registration Number: 79337387
Registered address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong SAR, China
Trading name: Softstead
Legal form: Body Corporate (Hong Kong)
Business Registration Number: 79337387
Registered address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong SAR, China
Contact
Email: contact@softstead.co.uk
Phone: +44 20 38072936
Monday to Friday, 9 AM to 5 PM (GMT). We respond within 1 working day.
Fulfilment and logistics
Orders are dispatched from our supplier fulfilment warehouse.
Winning Supply Chain Management Co., Limited
Keyunda E-commerce Base, No. L4 104, Bao'an District
Shenzhen 518000, China
Keyunda E-commerce Base, No. L4 104, Bao'an District
Shenzhen 518000, China
Returns address
Softstead is registered in Hong Kong. Returns are handled by our European returns partner in the Netherlands, which keeps return shipping quick and affordable for UK customers.
R.E.D. Services Mijdrecht
T.A.V. Softstead
Rendementsweg 20A
3641 SL Mijdrecht
Netherlands
T.A.V. Softstead
Rendementsweg 20A
3641 SL Mijdrecht
Netherlands
All returns must be pre-authorised by email before you send anything back. See our Returns and Refunds page for the full procedure.
